Add Data

Add Data to Knowledge Base

A knowledge base is a collection of information your AI agent uses to answer customer questions accurately. It’s made up of “articles” - small pieces of information about specific topics related to your business.

1. Go to the Knowledge Base section in the sidebar.
2. Add articles with information:
   • Go to Articles
   • Click New Article
   • Fill in the required fields:
     • Title: Enter a descriptive title
     • Categories: Select categories for the article
     • Content: Add detailed information your agent should know
   • Click Create to save your article

Note

You can organize articles into categories later when needed.

Best Practice

Create short, focused articles instead of long ones. Each article should cover one specific topic or answer one common question. This helps your AI agent find and use the right information when responding to customers.

Important

Don’t add general instructions or behavior guidelines to your knowledge base. These belong in your agent’s instructions instead. The knowledge base is for factual information your agent needs to reference, not for telling it how to behave or respond.

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